Frequently Asked Questions

Yes. Mavelania products are handcrafted from genuine leather. Cutting, construction and edge finishing are completed with care according to each design. Small differences created by handwork are part of the individual character of every piece.

Yes. Genuine leather is a natural material, so small differences in grain, pores, tone and surface markings may occur. They are not manufacturing defects but part of the leather's natural character. The patina that develops over time also makes each piece personal.

RFID is an automatic identification technology that can transmit information using radio frequencies. Contactless cards and certain identity documents may use this type of communication. An RFID-blocking layer adds a physical precaution by attenuating radio signals while a card is inside the closed, protected compartment.

Wipe the surface gently with a soft, dry cloth. Do not apply alcohol, perfume, wet wipes, detergent or harsh chemicals directly to the leather. If you use a leather-care product, test it first on a small, hidden area.

Blot excess moisture with a clean cloth without rubbing and allow the product to dry naturally at room temperature. Do not use a hair dryer, radiator or direct sunlight. When not in use, store it in a dry, ventilated place while supporting its shape.

Current preparation and delivery information is shown at checkout and in the order confirmation. A separate timeframe is stated on the product page for handcrafted or pre-order items when applicable. Tracking details are sent by email when available after dispatch.

The return period, unused-condition requirement and other terms are explained in our current refund policy. We recommend reviewing the applicable policy before placing an order.