Shipping policy


Shipping and Delivery Policy

Last updated: August 26, 2026

This Shipping and Delivery Policy explains how Mavelania LLC processes and delivers orders placed through mavelania.com.

Shipping Destinations

We currently ship eligible orders to addresses in:

  • The United States
  • Europe
  • The United Kingdom

Available delivery methods and any applicable shipping charges are displayed at checkout before payment.

We may be unable to deliver to certain remote locations, restricted territories, PO boxes or freight-forwarding addresses. Available delivery options are confirmed at checkout based on the delivery address.

Order Processing

Orders are prepared for dispatch as promptly as possible after payment and order verification.

Orders are not normally processed or dispatched on weekends or public holidays. Products requiring additional preparation, including pre-order, personalised or made-to-order products, may have a different processing period. Where applicable, this will be stated on the product page or communicated to you.

The delivery estimates below begin after the order has been dispatched.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: 5–7 business days
  • Europe: 2–4 business days
  • United Kingdom: 2–4 business days

Business days exclude weekends and public holidays.

These timeframes are estimates rather than guaranteed delivery dates. Customs processing, carrier disruption, severe weather, peak shopping periods, public holidays, an incomplete delivery address or circumstances outside our reasonable control may cause delays.

Shipping Charges

Any applicable shipping charge is calculated and displayed at checkout before you complete your purchase.

Promotional or free shipping may be available for qualifying orders. Any applicable conditions, destination limitations or minimum purchase requirements will be shown at checkout or in the relevant promotion.

Order Tracking

When tracking is available, we will send tracking information to the email address provided with your order after dispatch.

Tracking information may take some time to become active after the carrier receives the shipment.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless checkout clearly states that these charges are included, the recipient is responsible for charges assessed by customs or other local authorities. Mavelania LLC does not control these charges and cannot predict their exact amount.

Customers are responsible for checking the import requirements that apply in their country before placing an order.

Delivery Address

Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact mavelaniaglobal@gmail.com as soon as possible. We cannot guarantee that an address can be changed after order preparation or dispatch has started.

Additional shipping charges may apply if a parcel must be resent because an incorrect or incomplete address was provided, except where the error was caused by Mavelania LLC or the carrier.

Delivery Delays

If we become aware that an order cannot be dispatched within the stated or agreed timeframe, we will contact you with an updated estimate and the available options.

Where required by applicable law, you may choose to accept the delay or cancel the affected order for a refund.

A carrier delay after dispatch does not automatically mean that a parcel has been lost. Contact us if tracking has not changed for an unusual period or if the estimated delivery period has passed.

Lost Parcels

If your tracking information indicates that a parcel may be lost, contact us at mavelaniaglobal@gmail.com with your order number.

We may need to open an investigation with the carrier before providing a replacement or refund. We will not unreasonably delay any remedy required under applicable consumer law.

Damaged Parcels

Please inspect your order upon delivery.

If a product arrives damaged, contact us promptly at mavelaniaglobal@gmail.com and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the external and internal packaging, where possible

Please retain the product and packaging until we provide further instructions. We will assess the issue and offer an appropriate remedy in accordance with applicable law.

Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it:

  1. Check the delivery address on your order.
  2. Check with other household members, neighbours or building staff.
  3. Look around the delivery location for a safe-place delivery.
  4. Contact the carrier for additional delivery information.
  5. Contact us if the parcel remains missing.

We may request supporting information and investigate the delivery with the carrier.

Refused or Unclaimed Deliveries

If a parcel is refused, left unclaimed or returned because the recipient did not complete required customs or delivery procedures, we will contact you after the parcel is returned to us.

Any refund or reshipment will be handled in accordance with applicable law. Where legally permitted, actual shipping, return or customs costs caused by an unjustified refusal or failure to collect the parcel may be deducted from the refund.

Risk of Loss

For consumer orders, responsibility for the products generally passes to you when the order is physically delivered to you or to a person you have designated to receive it, except where applicable law provides otherwise.

Returns

This policy concerns shipping and delivery. Return eligibility and instructions are explained in our Return and Refund Policy.

Do not send returns to our registered business address. Contact us before returning a product so we can provide the correct return address and instructions.

Mandatory Consumer Rights

Nothing in this Shipping and Delivery Policy limits any mandatory consumer rights available under the laws of the United States, European Union, United Kingdom or another applicable jurisdiction.

Contact Information

For shipping or delivery questions, contact:

Mavelania LLC
75 E 3rd St, Ste 7
Sheridan, WY 82801
United States

Email: mavelaniaglobal@gmail.com

This is our registered business address and is not a product return address.