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Privacy Policy

Last updated: August 26, 2026

This Privacy Policy describes how Mavelania LLC (“Mavelania,” “we,” “us” or “our”) collects, uses, discloses and protects your personal information when you visit mavelania.com, purchase a product, create an account, contact us or otherwise use our website and related services (collectively, the “Services”).

Mavelania LLC operates this store using Shopify’s ecommerce platform. Mavelania LLC is responsible for the personal information processed for our own business purposes. Shopify may also process certain personal information as described in its own privacy policies.

1. Contact Details

Mavelania LLC
75 E 3rd St, Ste 7
Sheridan, WY 82801
United States

Email: mavelaniaglobal@gmail.com

This is our registered business address and is not a product return address. Customers must contact us before returning a product to receive the correct return address and instructions.

2. Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact information: Your name, email address, telephone number, billing address and shipping address.
• Order and transaction information: Products viewed, added to your cart or favourites, purchased, returned, exchanged or cancelled, as well as order history and transaction details.
• Payment information: Payment method, payment confirmation, billing details and limited payment-related information. Complete payment-card details are generally processed by Shopify and our payment providers rather than stored directly by Mavelania.
• Account information: Login credentials, account preferences, settings and saved information.
• Communications: Information you provide when contacting customer support or otherwise communicating with us.
• Device and technical information: IP address, browser type, device identifiers, operating system, network connection and similar technical data.
• Usage information: Information about how you access, browse and interact with our website, products, emails and other Services.
• Marketing preferences: Your email marketing, advertising and cookie choices.
• Fraud and security information: Information used to verify transactions, detect suspicious activity and protect the Services.

We do not intentionally collect sensitive personal information unless it is necessary for a specific transaction, required by law or voluntarily provided by you.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information.
• Automatically through cookies, pixels, log files and similar technologies when you use the Services.
• From Shopify, payment processors, shipping carriers, fraud-prevention providers and other service providers.
• From advertising, analytics or business partners, where permitted by applicable law.
• From publicly available sources where lawful and relevant.

4. How We Use Personal Information

We may use personal information to:

Provide and Manage the Services

• Process payments and fulfil orders.
• Arrange shipping and delivery.
• Process cancellations, returns, exchanges and refunds.
• Create and administer customer accounts.
• Provide order confirmations, tracking updates and service notifications.
• Save customer preferences and provide relevant product recommendations.
• Respond to customer questions and provide support.

Improve and Personalise the Services

• Understand how customers use our website.
• Improve website functionality, product offerings and customer experience.
• Remember preferences and personalise content where permitted.
• Conduct analytics and measure website performance.

Marketing and Advertising

• Send promotional emails where you have consented or where otherwise permitted by law.
• Measure marketing performance.
• Display or facilitate advertising based on your activity, subject to applicable consent and opt-out requirements.

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message. We may still send non-promotional communications concerning your account, orders, returns or customer-service requests.

Security and Fraud Prevention

• Verify customer accounts and transactions.
• Detect, investigate and prevent fraud, abuse, security incidents and unlawful activity.
• Protect our customers, business, website and legal rights.

Legal and Business Purposes

• Comply with tax, accounting, consumer-protection and other legal obligations.
• Respond to valid legal requests from courts, regulators or public authorities.
• Establish, exercise or defend legal claims.
• Enforce our terms and policies.
• Manage a merger, sale, restructuring, financing or similar business transaction.

5. Legal Bases for Processing in the EEA and United Kingdom

Where the GDPR or UK GDPR applies, we process personal information under one or more of the following legal bases:

• Performance of a contract: To process an order, payment, delivery, return, refund or other requested service.
• Legal obligation: To comply with tax, accounting, consumer-protection, fraud-prevention or regulatory requirements.
• Legitimate interests: To operate and improve our business, provide customer support, secure the Services, prevent fraud and understand website performance, provided that these interests are not overridden by your rights.
• Consent: For non-essential cookies, certain marketing activities or other processing where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

• Operate essential website and checkout functions.
• Remember preferences and shopping-cart contents.
• Maintain security and prevent fraud.
• Measure website traffic and performance.
• Provide analytics, personalisation or advertising where permitted.

Where required, non-essential cookies will be used only after you provide consent. You may manage your choices through our cookie banner or privacy-preference tools. Disabling certain cookies may affect the availability or functionality of parts of the Services.

Third-party applications, manually installed pixels or external services may have separate privacy practices. We periodically review our website integrations and expect them to respect applicable consent choices.

7. How We Disclose Personal Information

We may disclose personal information to:

• Shopify, which hosts and supports our online store.
• Payment processors and financial institutions that process transactions.
• Shipping carriers and fulfilment providers that deliver orders and process returns.
• Technology and hosting providers that maintain our systems and website.
• Customer-support providers that help us respond to enquiries.
• Analytics, marketing and advertising providers, subject to applicable consent and opt-out requirements.
• Professional advisers, including accountants, insurers, consultants and legal advisers.
• Government authorities or other parties where disclosure is required by law or necessary to protect legal rights.
• A buyer, investor or successor organisation in connection with a merger, acquisition, restructuring or sale of business assets.

We require service providers processing information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

We do not sell personal information in exchange for money. Depending on the technologies enabled on our website, certain advertising-related disclosures may be considered a “sale,” “sharing” or use for targeted advertising under some United States state privacy laws. Where applicable, you may exercise an opt-out right through the privacy-preference or data-sharing opt-out tools available on our website, or by contacting us.

8. Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information when you browse or purchase from a Shopify-powered store and when you use services such as Shop or Shop Pay.

For further information, review the Shopify Consumer Privacy Policy and Shopify Privacy Policy.

Where Shopify acts as an independent controller, you may submit eligible requests through the Shopify Privacy Portal.

9. International Data Transfers

Your personal information may be transferred to, stored or processed in countries other than the country in which you live, including the United States and countries where Shopify or our service providers operate.

When personal information is transferred from the European Economic Area or United Kingdom to a country that has not been recognised as providing adequate data protection, we rely on appropriate safeguards where required. These may include European Commission Standard Contractual Clauses, the applicable United Kingdom transfer addendum or other legally recognised transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide the Services.
• Maintain required business, tax and accounting records.
• Manage returns, refunds, disputes and legal guarantees.
• Prevent fraud and maintain security.
• Comply with legal obligations.
• Establish, exercise or defend legal claims.

Retention periods vary according to the type of information, the purpose for which it was collected and applicable legal requirements. When information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Opt out of marketing communications.
• Opt out of the sale, sharing or use of personal information for targeted advertising where applicable.
• Appeal a decision concerning a privacy request where applicable.
• Lodge a complaint with your local data-protection or privacy authority.

These rights are not absolute and may be subject to legal exceptions. For example, we may retain information necessary to complete a transaction, comply with legal obligations, prevent fraud or establish legal claims.

To submit a request, email mavelaniaglobal@gmail.com. Please describe your request and provide enough information for us to locate the relevant records.

We may need to verify your identity before completing a request. Where permitted, you may appoint an authorised agent to submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

12. European and United Kingdom Complaints

If you are located in the European Economic Area or United Kingdom and believe that we have processed your personal information unlawfully, please contact us first so we can investigate.

You may also lodge a complaint with the data-protection authority in the country where you live, work or believe the infringement occurred. United Kingdom residents may contact the Information Commissioner’s Office.

13. Children’s Privacy

The Services are intended for a general audience and are not directed at children under 16. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, contact mavelaniaglobal@gmail.com so we can review and, where appropriate, delete it.

We do not knowingly sell or share, as those terms are defined under applicable United States privacy laws, the personal information of individuals under 16.

14. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send payment-card details, passwords or other sensitive information through unsecured email.

15. Third-Party Websites and Services

The Services may contain links to websites, applications or platforms operated by third parties. Their privacy and security practices are governed by their own policies, not this Privacy Policy.

We are not responsible for the privacy, security, accuracy or content of third-party websites or services. Review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements or business operations.

When we make changes, we will publish the revised policy on this website and update the “Last updated” date. Where required by law, we will provide additional notice or request consent.

17. Contact Us

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

Mavelania LLC
75 E 3rd St, Ste 7
Sheridan, WY 82801
United States

Email: mavelaniaglobal@gmail.com

This address is our registered business address and is not a product return address. Contact customer support before sending a return.